The incident has been resolved and services are back to normal. We thank you for your patience and understanding.
Posted Oct 21, 2026 - 21:38 UTC
Monitoring
The incident has been resolved, we have been able to confirm that data are now flowing again into MDR One Resolute. We will monitor the situation to confirm full resolution.
Posted Oct 21, 2026 - 21:13 UTC
Update
We are still monitoring the situation of our partner Snowflake.
Current status: We're continuing to monitor the affected region, and we're seeing early signs of recovery. Affected services are recovering gradually, and we're working to confirm full restoration. ETA: Our current estimate is that service will be restored within 1 hour.
We will update this page in the next 30 minutes.
Posted Oct 21, 2026 - 21:07 UTC
Update
We are still monitoring the situation of our partner Snowflake.
Current status: We've completed a configuration change to address the issue that we suspect caused the impact while we continue to investigate other potential factors. We're also monitoring the region for signs of recovery and are continuing to work on restoring full service.
We will update this page in the next 30 minutes.
Posted Oct 21, 2026 - 20:43 UTC
Update
We are still monitoring the situation of our partner Snowflake.
Current status: We've identified a configuration issue within the core systems which process requests in the impacted region that we suspect is contributing to impact, and we're further investigating this issue to confirm our findings and identify a method to restore service.
We will update this page in the next 30 minutes.
Posted Oct 21, 2026 - 20:08 UTC
Update
We are still monitoring the situation of our partner Snowflake.
Current status: We're continuing to investigate the core systems that process requests in the impacted region to assist us in isolating the root cause of this issue.
We were able to confirm that only our MDR One Resolute customer having their data ingested in EMEA are impacted. We will update this page in the next 30 minutes.
Posted Oct 21, 2026 - 19:48 UTC
Identified
The cause of the incident has been identified and we are actively working on the resolution.
According to the information available right now, this incident is a global incident impacting Snowflake AWS Ireland. More information can be found here : https://status.snowflake.com/incidents/bfh045zclk5k
We are currently investigating the incident impact and will update this page in the next 30 minutes.
Posted Oct 21, 2026 - 18:58 UTC
Investigating
We are experiencing a service degradation on Snowflake linked to MDR One Resolute. We are currently investigating the incident and will update this page in the next 30 minutes. Please trust all our teams are actively working to a swift resolution of the degradation.