Service health
Monitoring - Dear Valued Customers,

The MDR On Resolute (Hunters) Service has been restored for the majority of KS users, we will continue to monitor matter until the issue is complete resolved.

Thank you,

KS Operations

Mar 13, 2026 - 14:24 UTC
Identified - Dear valued customers. We are currently experiencing a temporary service degradation with MDR ONE Resolute (Hunters). Our Engineering team is working with the service provider towards resolving the issue.
Mar 13, 2026 - 09:58 UTC

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The below is a log of past interruptions of Kudelski Security services.

Client Portal Operational
90 days ago
100.0 % uptime
Today
Client Portal API Operational
90 days ago
100.0 % uptime
Today
Monthly Reporting Operational
90 days ago
100.0 % uptime
Today
CFC Phone System Operational
90 days ago
100.0 % uptime
Today
Security Alert / Event Ingestion Pipeline / Managed System Access Operational
90 days ago
99.97 % uptime
Today
MDR ONE Operational
90 days ago
99.99 % uptime
Today
Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
MDR One Resolute Degraded Performance
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 13, 2026

Unresolved incident: Temporary MDR One Resolute Service Degradation.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Resolved - The incident has been resolved and services are back to normal. We thank you for your patience and understanding.
Mar 6, 08:42 UTC
Monitoring - All our systems are back to normal operation.
We will continue monitoring the service while we push to full resolution of the incident.

Mar 6, 08:32 UTC
Identified - This issue seems to be linked to a global ServiceNow outage in the US.
We will continue to investigate the issue.

Mar 6, 08:27 UTC
Investigating - We are experiencing a service degradation on our ServiceNow instance located in the US. Our ServiceNow instance located in EMEA is not impacted by this issue.

We are currently investigating the incident and will update this page in the next 30 minutes. Please trust all our teams are actively working to a swift resolution of the degradation.

Mar 6, 08:21 UTC
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.