ServiceNow US instance issue

Incident Report for Kudelski Security

Resolved

The incident has been resolved and services are back to normal. We thank you for your patience and understanding.
Posted Mar 06, 2026 - 08:42 UTC

Monitoring

All our systems are back to normal operation.
We will continue monitoring the service while we push to full resolution of the incident.
Posted Mar 06, 2026 - 08:32 UTC

Identified

This issue seems to be linked to a global ServiceNow outage in the US.
We will continue to investigate the issue.
Posted Mar 06, 2026 - 08:27 UTC

Investigating

We are experiencing a service degradation on our ServiceNow instance located in the US. Our ServiceNow instance located in EMEA is not impacted by this issue.

We are currently investigating the incident and will update this page in the next 30 minutes. Please trust all our teams are actively working to a swift resolution of the degradation.
Posted Mar 06, 2026 - 08:21 UTC
This incident affected: Security Alert / Event Ingestion Pipeline / Managed System Access, MDR ONE, and MDR One Resolute.