Service health

All Systems Operational

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The following list is a log of Kudelski Security service interruptions for the past 12 months

Client Portal Operational
90 days ago
100.0 % uptime
Today
Client Portal API Operational
90 days ago
100.0 % uptime
Today
Monthly Reporting Operational
90 days ago
100.0 % uptime
Today
CFC Phone System Operational
90 days ago
100.0 % uptime
Today
Security Alert / Event Ingestion Pipeline / Managed System Access Operational
90 days ago
99.98 % uptime
Today
MDR ONE Operational
90 days ago
99.98 % uptime
Today
Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
MDR One Resolute Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 23, 2025

No incidents reported today.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025
Resolved - Platform is fully operational again, no more issues reported by our operational teams.
Sep 18, 11:53 UTC
Update - We are continuing to monitor for any further issues.
Sep 18, 10:12 UTC
Monitoring - A fix was implemented by the provider, and our team is monitoring stability of the platform.
Sep 18, 10:10 UTC
Investigating - Our team is investigating an issue with the provider that prevents the CFC from investigating/triaging Security Events based on MDR One Resolute.

Please trust all our teams are actively working to a swift resolution of the degradation. No data loss, but some SLA might breach.

Sep 18, 08:58 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Resolved - No more lag seen in Hunters ingestion, closing incident.
Sep 15, 13:53 UTC
Monitoring - An issue has been identified on the Hunters ingestion pipeline impacting the ingestion delay. The team worked actively with Hunters to resolve the issue as fast as possible, but some SLA breached. The issue is resolved, and we are monitoring stability of the ingestion pipeline.
Sep 15, 12:37 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Resolved - The incident has been resolved and services are back to normal. We thank you for your patience and understanding.
Sep 11, 10:41 UTC
Monitoring - The ingestion is now back to normal, we will continue monitoring the service while we push to full resolution of the incident
Sep 11, 09:40 UTC
Update - We are still working on the resolution, please be assured our teams are actively working on this incident and we will provide a resolution as soon as possible.
Sep 11, 09:26 UTC
Identified - An issue has been identified on the Hunters ingestion pipeline impacting the ingestion delay, this could impact the SLA.
Our team is actively working to resolve the issue.

Sep 11, 08:17 UTC
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.